Frequently Asked Questions

Everything you need to know about your Extra Butter experience.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. Please note that high-demand release dates may require an additional 48 hours for processing.

What is your return policy for limited-edition sneakers?

All limited-edition releases, raffle wins, and collaboration items are considered final sale and are not eligible for returns or exchanges.

Are all products sold on Extra Butter authentic?

Yes, we are an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from the manufacturers.

Do you ship internationally?

We offer worldwide shipping via DHL Express. Shipping costs and import duties are calculated at checkout based on your specific location.

Can I cancel my order after it has been placed?

Once an order is placed, it is immediately sent to our distribution center for processing. Therefore, we are unable to cancel or modify orders once they are confirmed.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment options through Klarna and Affirm.